Track Order

Track your order with your email and order #. We’ll send updates along the way.

Email— enter the address used at checkout

Order #— e.g., HMP-12345

Don’t know your order #? Search your inbox for our confirmation email or Chat with a human.

Order received — we’ve got your order.

Waiting for photos — we need usable photos.

Proof sent — check your email/DM for the mockup.

Awaiting approval (48h) — please reply within 48h.

Approved — queued — your spot is reserved.

In production — Printed (3–5d)

In production — Handmade (7–14d)

Quality check — final review before packing.

Packed — preparing shipment.

Shipped — tracking link sent to your email.

In transit / Customs — on the way; customs may add time.

Out for delivery — arriving today.

Delivered — package has arrived.

Mixed orders (Handmade + Printed) may ship separately.

My tracking shows “label created” but no movement.

Carriers can take 12–24h to update after pickup.